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It happened quite often when there was quick movement in the market. But shouldn't it trigger anyway and just fill the order at market price which is maybe (considerably) higher than the trigger price?

Hello, I hope one of you can help me with my problem. I'm trading on FTX. Lately it happened quite often that my stop loss/stop buy order doesn't trigger although the trigger price is hit. It caused me some unnecessary losses and it's quite scary that I can't rely on it. The image shows an...