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i just check and notice the position was made more than one year ago. this chart from TWS ( date 2020-Feb-28 ) clearly show short 18.180 at 0.67823. if Interactivebrokers people doesn't trust their own TWS chart, then i don't know what on earth is going on here. and this one is from mobile...

i have 3 tickets in Interactive Brokers Message Center since 2020-Mar-05 and still no one answer me.

This pic (2020-Feb-28) show my average price = 0.67823, while market price = 0.6248. so please tell me which part of my story is not correct ?

which part of your records is not sync with my comments ? what are your records saying ?

i open the short position (18K NZD.USD) several month ago in 2019 when NZD.USD was still at 0.67823 and close the position at 0.62415, so it made more than 500pips hence USD 981.21 profit. but what i noticed was after closing the trade ( 2020-Mar-03 ) my fund doesn't increase USD 981.21.

i hope you're right, but i've trade FX using TWS since 2011 and very familiar with it.

I've been with Interactive Brokers since 2011 but this month i find out after i close my NZD.USD position, the realized profit didn't shown in my Balances i've made 3 ticket without any response from them. hope someone from Interactive Brokers would be able to help Thank you action...