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We agree that there are service improvements that need to be made and as I mentioned in my previous post, we are taking measures to ensure that all customer calls, to any department at TradeStation, are answered in an acceptable, timely manner. We appreciate your feedback regarding...

Please accept our apologies for the unusally long hold times for customer support yesterday afternoon (March 23, 2004). Unfortunately, there were 3 support representatives out of the office yesterday. As of this morning, there are less then 1 minute hold times for customer support. We...