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good to know that your problem is solved. My experience with Optionshouse customer service were generally good. I have both IRA and roth IRA account with them and I tried to increase my trading level so that I can trade credit spread, and they approved both times without much difficulty.

you can email the CEO directly. I did and he actually replied my email relatively fast. here is the email: CEO@optionshouse.com Although, I don't think he'll do anything short term. For now, their price is still one of the cheapest. The only brokerage (that I know of) that beats them...