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i went throught the same issues with rudeness and just a total lack of care by the customer care people i was pushed to after i opened the account. i complained to my reps sales manager and when it happened again and he gave me his direct line i come to find he is no longer there. infinity has...

agree. closed my accounts completely. testing IB, infinity and velocity. we'll see. tradestation is just horrible and i cant see how they even stay in business other than the fact that all these customers are brainwashed. the client servce and support divisions are horrendous again. who do you...

Yes. Agreed. Latency, lockups, data outages have been horrific for this place. I used to get help from a guy who is no longer there and now I'm just frustrated since nobody seems to want to work through the issue. I opened a smaller account at IB that is okay so far. Also looking at others.