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Not exactly sure how they can inform a client that they will reimburse for a mistake on their end and then just ignore the client after they make them sign the release form.

Erroneous margin call. That was the first thing I mentioned. FXCM refuses to take responsibility for this error and made me wait a whole month, before their compliance sent me a release agreement form to sign so I can get reimbursed. I signed and sent it back, but before they even process it...

I am having issues with FXCM for well over a month now. An erroneous margin call was triggered (wiped out my entire account, with almost 200k) because of their spread widen 30 pips for no reason and I have put in numerous complains about this, with little to no help at all from their staff...