you can sign up for free trials without speaking to anybody. You want to use multicharts, you have a problem with IB datafeed, use www.iqfeed.net with multicharts which is much faster than IB. They have a free trial.
https://investors.interactivebrokers.com/ir/main.php
Signup for www.tradingview.com free trial for thirty days if you are having chart problems. TradingView are working on IB broker intergration.
I guess everyone with an account is logged on. U.K. brokers have stopped opening new accounts due to demand. Plus 500 cfd provider business is up 500%.
The way out is to mandate face masks on all public transport. Then allow people back to work slowly starting with essential workers so the masks do not sell out.
You also need to be directly connected to the exchange in a clearers office in Chicago not using the internet. Even then you are competing against a field programmable gate array collocated in the CME data centre in Aurora IL.