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This situation is not normal. Please contact us at http://messenger.providesupport.com/messenger/tssupport.html to demonstrate the problem. One again, this situation is not normal. Please contact us so that our engineers could connect to your PC to see what's causing the problem. Regards.

Hi guys, We are releasing a scanner for MultiCharts in about two weeks. Regards.

Hi Mike, If the problem only occurs with the ASCII data, please make sure that you're using the correct settings for this symbol (big point value etc). Or you can contact our customer support representatives and they will check those settings for you. They can be contacted at...

Fanus, I have reviewed your complaints and have to admit that you are right in many respects. I’ll try to answer all of your questions. 1. I believe that you are wrong thinking that we only receive positive comments on ET. We are open to criticism as well. We don’t respond to your...

Hi tmarket, 1. The speed is slower compared to TS. This is caused by the fact that MultiChars downloads data for each individual session, which is a slower operation compared to downloading and showing all the data at once. However, our technology makes working with charts more convenient: as...

I am sure that the problems you are describing are caused by the not full understanding of how the program works. Please contact our customer support representatives and they will show you how to use this feature. It is used by many of our customers every day and works without any issues...

Dear Fanus, I don’t think you have chosen the right way or tone to put pressure on us. I personally think that our support team have done a lot for you. We have carefully analyzed all of the problems that you reported – even when those ‘problems’ were just misunderstanding on your...

If you press the ‘Backtest’ button, only one processor will be used. The thing is that portfolio backtesting is calculated dynamically (the calculations are done for all the symbols at every point of time – just the way it happens in real life) and this process can’t be split up to be...

As I have already mentioned, most of the data providers in MultiCharts support adding multiple symbols - no matter whether you have an EOD or a real-time subscription. Strictly speaking, OpenTick API also supports adding multiple symbols from their list, but you have to choose a specific...

Hi psheridan050, MultiCharts has a built-in genetic optimizer, so I have asked the developers to have a look at the code and give you the results. MultiCharts supports two GA optimization methods: simple and incremental. Simple GA: Input combinations: 70200000 Population size...

Hi elasklaris, MC 3.1 beta 3 version won’t turn the auto trading off after the connection to the broker has been lost. At first, we thought that if the connection is lost for even a few seconds we’ll lose the feedback from the broker which will inevitably result in desynchronization...

Hi clarodina, If you want a tool that would realistically emulate the way portfolios work, try MultiCharts. There are several ways to run portfolio backtesting. 1. Test every symbol separately and then ‘merge’ the results. However, simply merging the results doesn’t make much sense...

When I read something as moronic and stupid as the post above I simply can’t help answering. Before posting something, use your brains and think a bit about what you’re about to say. To begin with, you could look up the word ‘clone’ in the dictionary and start using it appropriately...

I am afraid the statement above isn't correct. MultiCharts supports all dlls written according to the functionalities documented in TradeStation API. Jurik dlls use undocumented features of TradeStation. This is the only reason why they don't work in MultiCharts. On the whole, around...

Pihhip, 1. According to the log, it is impossible to tell what time the response was entered because the time of LiveChat entries is not recorded. I believe what you are saying, though, and I apologize you were made to wait for a response for 10 minutes. We will do everything we can to prevent...

We find it dishonest to take sentences out of context and to distort their meaning. Despite your difficulties with the English language our techsupport representatives have taken every effort to answer your technical questions by giving you specific examples of how functions you asked about...

TS Support Open Letter The post below is an official open letter from TS Support addressed to the gentleman contributing to this forum under the nick of Sogodo as well as to those who have expressed a number of dishonest and unscrupulous ideas in this forum topic. We are not disclosing the...

TS Support Open Letter The post below is an official open letter from TS Support addressed to the gentleman contributing to this forum under the nick of Sogodo as well as to those who have expressed a number of dishonest and unscrupulous ideas in this forum topic. We are not disclosing the...

We are going to create a decent tick replay feature. It would be highly appreciated if you could provide us more information about Genesis's Trade Navigator replay (screenshots and comments)

It works fine. MultiCharts supports multiple monitors. MultiCharts 3.0 Beta 2 supports detached windows and saves positions of windows on several monitors. So every time you open MultiCharts 3.0 it will show charts in their recent positions.