OK that is clear...I would contact NT and definitely DEMAND a refund if in fact they sold you a license that you could NOT use. I think that most would agree with that but without posting a response from NT regarding your personal situation...it is all dependent on if NT opened a brokerage...
Originally you said you had an account with Philip Capital...and purchased an NT8 license. They are a standalone broker that was supporting NT. Are you now saying that NT (as a broker) will not open an
account for you?
I think you need to email NT and ask them what options are available to you. Something tells me that you are not fully informed. Not condescending, just being helpful. NT is a great platform and as a license holder you have a number of options.
OK...I think I understand the confusion. While I have no idea how long you idled your account with them, it appears that they no longer support the NT platform.
At any rate, there are a few that do:
https://ninjatraderecosystem.com/brokers/
So why not just open an account with NT...they have competitive rates and offer generous discounts for license holders? They clear through Dorman IIRC.
In my neighborhood it is murder squirrels...they are impervious to human interaction and the oak trees dropping copious amounts of acorns make them feel invincible
I can only speak for the ES, but it usually occurs the day after the official rollover.
Commodities can experience the issues you speak about for many reasons, one being the fact that physical delivery can skew those contracts.
Bring up two T&S windows and when the front month volume achieves parity with the expiring contract make the switch. That's how I roll it for the ES at least.