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We have an option, for any product that trades on the NYSE, where we will cancel replace the order every 4.5 minutes. Some customer like to keep time priority and accept the NYSE charge. Most designate their orders to be automatically recycled to avoid the charge.

We deleted deposit notifications that had not been matched to actual deposits. We understand the wording on the email caused security concerns and sincerely apologize for the unwarranted stress. Steps are being taken to avoid a repeat of this event.

We purged old deposit notifications from our system (2003 more specifically). Emails should not have been sent. I apologize for the confusion.

Please PM the failing user name

Please select 'Add client'. The customer can then initiate a transfer into the new account from their current Account Management screen. If you select 'Have IB automatically generate a trading account', the deposit section refers to the trading account, which is required to meet the 2k...

Please do not manipulate this setting. All accounts are set to connect on gw1. If gw1 is full, IB automatically routes the connection request to another gate way. Fishbird, Please PM your user name and the message you received when attempting to log in.

The 2,000 USD minimum requirement is not applicable for the master (F) account. You only need to deposit funds sufficient to cover market data charges. Please deposit funds intended for trading directly into the sub (U) account. This will avoid hold periods being enforced (essentially...

Steeldust, Unsolicited cancels on Globex contracts are the result of 'Price Banding'. Globex cancels native GTC orders a defined distance from the current market. http://www.cme.com/trading/get/abt/priceband966.html bestfriend & ivob, Please PM specific examples. Sal

You are allowed to view 100 market data lines at one time when your monthly commission average is below $800 USD. rcj is correct detached pages will reduce the allowable lines per page. Example, 2 pages with 50 market data lines on each. You could add 50 data lines to each page...

- When the titles match internal funds transfers execute real time. - When the titles do not match but the Tax ID's do, you'll receive a reject but we'll process the transfer after the 16:00 EST. Please send a 'Trouble Ticket' because this is a manual process. We also transfers from an...

When any sub > 100k in equity, the advisor and that account are automatically enrolled. 2 tokens are issues, sub account & Advisor.

In the scenario you describe, advisor w/ sub account > 100k in equity, the advisor will receive 2 tokens. I understand this might be confusing and annoying but having one token service both accounts isn't a trivial programming task. You are correct the F account only needs funds to cover...

The procedure is meant to let advisors do the work for their clients without sacrificing security. The sub account would only need to use the STP one time, entering the instructions. After that the advisor can initiate withdrawals at any time to the destination entered by the sub account holder.

Each unique customer receives coverage for all the accounts they have with IB. If your daughter had 2 accounts, IRA and Individual, they would be considered one for coverage. Example, SIPC offers 500k of which no more than 100k can be cash. Daughter - 400k USD Security value Daughter...

The advisor and each sub account are customers. If you have two sub accounts, or one sub account and one individual account outside the advisor structure, they will be considered one for coverage calculations. All the accounts for Joe Customer with IB are summed together and considered one...

- (C) Only to a bank account in the sub accounts name, and only after the sub account enters the instructions by logging into Account Management - Accounts with > 100k are enrolled in the Secure Token Program (STP). The Advisor is enrolled when ANY sub account has > 100k in equity. The device...

arl, I sent a test 'Trouble Ticket' to IB and when I closed the ticket and was asked to rate the experience I selected 'very poor' and wrote in the comment field 'Customer service a waste of time as usual'. Fifteen minutes later I received a call from my boss, the director of customer...

Please PM your account number and one example. If you see 10 second delay's please send us a 'Trouble Ticket' ASAP.

Please note for a trailing stop you are designating a trail amount NOT a stop price. We recently released 'trailing stop limits' which use the same trigger logic but submits a limit order.

Example You have purchased 100 shares of XYZ for $50.00/share and want to lock in a profit and limit your loss. You set the trailing stop 2 points below the current market price. The price of XYZ starts rising and hits $65.00 over the course of the month. The trailing stop price has adjusted...