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Kiwi, I agree but need to discuss with our developers. I’ll come back to you Tuesday or Wednesday. Enjoy the new years. Sal

Sierri removed the illogical time stamps, and we have provided them with an IB test account. Hopefully this will limit these types of incidents in the future. Sal

I was referring to answering the phone, not resolving the issue. We worked as fast as possible to identify and resolve the issue. Again, I sincerely apologize for the lost time. I'm working with Sierri Charts to avoid a repeat.

LC asked to stay on hold while we worked on the issue. Our response average telephone response times are consistently under 1 minute. I apologize for everyones frustration. It's difficult to anticipate these types of issues with third party software.

I'm trying to contact Sierri Charts. We will not re-release this software until we understand why Sierri sends their queries with the time stamps previously discussed.

We rolled back the release that exposed this issue. We are not sure why Sierra Charts sends their queries dated 640 seconds into the future. Our new release rejected the illogical time stamp. If anyone is still having the problem, please PM me. Sal

LC, I understand this is frustrating and apologize. Our technical assistance representatives are not traders. We'll PM instructions on how to resolve the issue. Sal

LC, Please call us back. The telephone number on your account is not valid. Your problem is your local PC clock is ten minutes fast compared to the TWS. You're requesting data that hasn't happened. Your error message is from Sierri Charts. Call me back and we'll fix the problem. Sal

Please call TAC. We'll get you trading again. 1 (877) 442-2757 If they can't, ask for me.

We allow 60 backfill requests within a 5 minute period. In the past, once you exceeded that limit we queued up additional request but delayed data to maintain a ratio of 60 per 5 minute period. Keeping the additional request in a queue and delayed, caused stress on our system. Request that...

Correct. You would have zero buying power and substantial debit interest charges.

The margin requirement is 3%.

You can purchase T-Bills at IB. Send your instructions through our Inquiry Ticket system. Please be very specific about the face value and maturity. Providing a cusip or isin is best. We do not provide quotes. We execute your order at the best price available. Once you send your ticket, you...

Relative OrdersDescription A Relative Order allows a customer to enter a more aggressive price than the current market price, and have the entered price stay within a fixed interval to the market, should prices deteriorate. For a buy order, the customer enters an offset amount which is...

I apologize for the delay. Sending an Inquiry Ticket will always get you the fastest response. If registered in the US, whether Canadian or US, MAY manage US resident customers. Ask to be transferred to the Proserve department when you call in. They specialize in advisor accounts.

I am not an expert on the topic, and I'm sure someone else from IB will provide full details when the time is right, but we have already released internally processes that monitor trading activity for our accounts. Similiar to what credit card companies do, when we see activity that doesn't...

For Friends and Family accounts, Canadian advisor accounts cannot manage US customer accounts, and US advisors cannot manage accounts for Canadian customers. When the advisor is a professional and properly registered in the country where the customer resides, the rules allow it.

The stop in question was configured to trigger during RTH only. It executed at 9:30:00 EST. Your email was responded to 3 hours after it was received. If you need a faster response, please send an IB inquiry ticket.

This is only done for futures. Variation margin posts P&L for futures positions to your account daily. Technically speaking, marking to the previous settlement price is the unrealized P&L as yesterdays P&L has already been posted to your account. The feature isn't useful when looking for...

The NYSE does have a charge for removing liquidity when the order qty is > 5100 shares. Stock orders >= 5,100 shares $0.00025 This fee would be charged to any order that immediately executed (market, hitting bid or offer) where the qty was => 5100 shares.