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    IB refuses to answer problem ticket so how about you guys???

    You have an interest payable of 241.95 EUR (you can confirm on your daily statement).
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    IB unbundled NYSE fees are wrong starting 10/1/07

    We did a thorough analysis of MOO and MOC orders submitted during the period we applied an out dated NYSE fee schedule. All customers that elected the unbundled fee structure and submitted these order types received corrective credit adjustments. I apologize for the delay. The issue was poorly...
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    IB unbundled NYSE fees are wrong starting 10/1/07

    The NYSE updated their schedule intra month. This hadn't been their practice previously. The new schedule will be in place for Friday's trading. We are making corrections to customers affected by the outdated rates.
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    IB Secure Device

    We'll invite not enroll. No device will be sent.
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    IB Secure Device

    We don't have the ability to flag uninvited accounts for opt out. PM your account details. I'll have your account invited tonight, you can send me the opt out letter tomorrow.
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    Discrepancy in Commissions on the website

    2.85 is correct. The comparison page is being corrected now.
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    WTF is it going to to take to get the security device from IB?????

    Steve, Please PM your account details. I will resolve your issue today. Anyone else having a similar experience should do the same. If something isn't working as advertised, we will fix the process. Sal
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    WTF is it going to to take to get the security device from IB?????

    1. Please update your residentual address in Account Management. 2. Call the following day and confirm the change has been reviewed and approved. We will verify your identity and process. 3. Call the STP Hotline 203-618-4006. After your identity is verified again, IB will send a new...
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    URGENT, Secure Device Required for TWS

    Short disconnects - No authentication Pink Screens - No Authentication Competing log ins that result in a log out- New Authentication
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    URGENT, Secure Device Required for TWS

    No
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    URGENT, Secure Device Required for TWS

    SSB, The overnight restart would cause a new STP authentication. This is the only time IB forces you to log out and soon will be the only time a new STP authentication is required. Sal
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    URGENT, Secure Device Required for TWS

    We are making a change so customers will not be required to re-authenticate on disconnect/reconnects. API customers concerned about the STP's impact on their trading should direct their questions to our help desk, or you can PM me.
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    Hey IB Sal

    demoship, Thank you for the suggestion. I'll make sure it is forwarded to the appropriate people in our marketing department. Sal
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    IB Secure Device

    Sub accounts can move cash without the advisor's permission.
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    IB - half of the order executed 36 pips lower on Ideal!?

    This was a unique situation that did not reflect IB’s superiority over other FX platforms. The price was adjusted to 1.9737.
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    IB - half of the order executed 36 pips lower on Ideal!?

    Banks are very careful when news is released. They are not in business to get picked off by people chasing the tape. Sharp price changes result in rejections because of the price changes. Most banks don't allow 'slippage' limits through NBBO. It's not a simple issue. We don't want to route...
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    IB - half of the order executed 36 pips lower on Ideal!?

    Another important point is this was a market order. Firing off market orders while a currency is spiking down is risky regardless of the safeguards we build into the routing logic.
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    IB - half of the order executed 36 pips lower on Ideal!?

    What Rico said was not accurate. Another bank was posting a quote at 1.9689. We will not route to IDEAL if no IDEAL PRO participants are quoting. Only when they have posted a market and IDEAL has a better market. If the IDEAL quote was pulled on this order, you would have been filled at...
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    IB Secure Device

    Kiwi, I like the idea of removing easily manipulated products from customers who sign the waiver and refuse the device. We're discussing the idea internally now. I'll let you know what we decide.
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    IB Secure Device

    No need to vote on 2355. We will implement a "one man one token" concept regardless of how many accounts you have. Thanks for the suggestion. I'm not sure how we'll handle people who already have multiple tokens, but we will come up with a procedure for them to consolidate to one device...
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