Good news! Short version: https://www.financemagnates.com/forex/regulation/exclusive-uk-financial-ombudsman-rules-saxo-snb-dispute/
Full text: http://www.ombudsman-decisions.org.uk/viewPDF.aspx?FileID=145580
Just to be fair with Saxo, I have to post their official reply here,
although I'm not agreeing with the content of course...
http://kepfeltoltes.hu/150609/Saxo_pdf_www.kepfeltoltes.hu_.jpg
( The mentioned video was: )