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when attempting to download an account statement, the first menu that shows up is for the html or pdf format whichever you choose. But if you want to place your statement in another format for further review or third party software, the activity download is the one that shows all the different...

You gtta' go to the activity download submenu. It is there formats can be selected for your specific needs like Excel, Word, Quicken, .....

I have been trying to get past the same thing with IB. At the statement downlad page there are 2 optional formats to save your statement HTML and PDF. The file saves and it appears in the correct folder but when selected nothing shows in IE7, Excel, Word, Notepad, etc