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IBj, I stated in some of my following posts that "I would still prefer to settle this with IB directly". Settling this via court/arbitration is the last option for me. But as you can see, I was patient for 5 weeks and got nowhere. I'm with IB for couple years and some people even opened an...

RAY, thanks for the time going thru the log. I'll keep you updated.

Saxon, I'm aware that order can "stuck" and show in magenta. In my case, there was no line with the order in the TWS and there wasn't any working order.

Thanks QuantPlus, your input is appreciated. I forgot to mention that my account is under Interactive Brokers (U.K.) Ltd, so I guess that would mean dealing with FSA in UK/UK court system (although I would still prefer to settle this with IB directly). Thanks everyone for the feedback. It's...

OldTrader, the GBP order from earlier was part of the basket and it was rejected due to not enough margin. Anyway, the fact is it was rejected and I didn't have any working orders in my TWS. I'm aware that my statement is just my statement. The fact from the log is that the execution occurred...

I'm using the device. This is not a security issue, rather a software glitch - I believe.

here is the log

It's been 5 weeks since the incident and I don't have my money neither any clear answer. My last email to customer service is ignored for over a week. I will describe what happened on 18th of September 2007. I will refer to my local time (GMT+01, EST+6). I attached the log file from that day...

The issue has been fixed after few more PMs. I would like to thank IB representatives here on Elite for being so helpful.

The price is not adjusted yet after more than 2 months :confused:

TOM134, I wouldn't compare IB to FXCM. IB is a brooker (a good one), FXCM is a bucket shop - even their "no dealing desk" option.

jianwei was in the first place first two days and the third day he is not in top ten. Guess what happened? BTW there is (were) 440 contestants. Gsswill 214.73% 1 fxtitan 124.02% 2 Raptor 117.16% 3 Tom 99.18% 4 coconuts 83.42% 5 kaibigan 81.05% 6 dave74 70.22% 7 fish 66.85% 8...

Thanks for the charts Viper. Yes I'm aware that the "true" market didn't go under 1.9730 at that time, that's why I wanted an explanation. I would like to note that IB Salvatore was very helpful with this issue and offered a price adjustment. Let's just hope IB won't pull their offer like the...

I just got a reply from chat. Still doesn't sound right: Rico E: ok, I received now the message from our technicians Rico E: according to them the following happened : Rico E: at the time when you placed the order, Ideal Pro did not had any quotes ( none of the market makers in Ideal Pro...

First of all, I'm a big IB fan and a very happy customer. But it seems I have to take my forex trading elsewhere. One order, half gets executed ok at Idealpro, second half gets executed 36 pips lower at Ideal (GBP/USD 09:30:03 GMT at 1.9701) BTW each execution is 1 lot, so the minimal...

The spread gets very wide during major news. There was Canadian CPI coming out at that time.

This happens to me once in a while. I get filled at market instantly. This applies to IB trading US stocks. I don't know about different markets/brokers.

I opened an account with them and I was just going to wire the money in :eek: Hey, I just saved $5000! Anyway, sorry for those people that were not so lucky.

Sounds interesting. I have a first suggestion for you:) What about adding a simple trailing stop loss/entry - buy/sell over x min bar high/low. I would even register if it had only this one feature :D

http://www.elitetrader.com/vb/showthread.php?s=&threadid=46475 http://www.elitetrader.com/vb/showthread.php?s=&threadid=48429