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I restored my ability to log in by using a historical settings file and am now getting the issue with Button Trader claiming API socket is not connected (when it is checked). Seems there is no open port which suggests server side issue Anyone know if there is a fix for this ? (Not that I am...

As this is the first time that IB have ever admitted that the problem might be with them I suggest they investigate this issue where there is a disconnection from the server side and subsequently you have to log back in and restore your settings. This is what happened to a number of users...

Change from US to HK and vice versa has to be done by IB over the weekend. It's often not as simple as using a static IB as data vendors and (maybe IB also) use a alphanumeric address i.e gw1.ibllc.com.hk so that they can switch you between servrrs according to server availability - if you...

I am on HK server but can't log in. Perhaps I am one of those "some" clients who get stuffed while others don't How about an explanation of why some users are the "some" who get affected and other's don't. Come on IB let's hear it (hint: avoid all references to ISP's as logging in to Refco...

There's nothing wrong at our end, it must be your ISP. Have you tried a tracert to the server?

Same issue here. TWS disconnected and now can't log back in. The idea of putting money on the line with this clown show is laughable if it were not so serious.

You can do it with a DOS command from C: prompt but I forget exact syntax - IB HK can give it to you. I have an app called stay connected running which has a connection icon in my system tray that is red or green - not 100% reliable as I can remain connected when there is no ping and get...

7.36 am in BKK and I'm giving up for the day already. No backfill and TWS has disconnected - ping to server is fine.

Green light means nothing i.e it just means there is a green light activated it does NOT mean your order is safely on the exchange server. Proof? Two Sunday nights in a row I was placing LIMITs in QM and watching the market trade through them even though they were green on TWS. As ALWAYS the...

Daily

It's called contention ratio - number of people sharing that bandwidth figure they quoted you. Theoretically you should (but never do) get it all if you are the only user and bad luck if all the neighbours are using VOIP playing games. For Thailand it's something like 50:1 for domestic and 20:1...

Another cause of delay that many do not realise is there is the time it takes for a brokers servers to verify margin is available for the trade A source of latency unrelated to internet speed - IB seem better than most on this but it is another source of delay in a spiking market when many other...

Re: "if you don't have too many instruments listed on your TWS, there is no delay at all." Are you sayig I will get a meaningful reduction in latency by reducing the number of tickers displayed on the TWS page? I have adjusted my trading to reflect this but there clearly is a latency issue...

Have had. It could be sensitivity to broadband ISP bandwidth constriction. See if connecting via dial up 56k works. If that fixes it please let me know what country you are in.

I have no personal experience of Tradesation in China but I know it is known not to work in China - look under recent discussions on IB HK connectivity for discussion of problems in less developed countries. Basically related to sensitivity of IB/TWS to packet loss and pauses from stunts...

Holmes, thanks. I will look into it.

Thanks for your explanation. It is very much appreciated. I wil need a little time to digest it as I am not a network engineer but I agree that it is unlikely the other alternative will miraculously be error free if the existing one is not. I also acknowledge that there are a number of...

Joesan Thanks. You are right at one level. I have been able to determine that the dial up ISP routes differently - most importantly it seems they bypass the State Enterprise international gateway. I understand its ADSL service is problematic due to teething troubles with a new service rather...

Def, As stated before, if it was JUST me in Thailand who was having this problem I would have to accept that there has to be a cutofff somewhere. My point is that it is NOT just me in Thailand, I have seen reports of identical connectivity problems from people in EU and US which are not...

Kiwi, you are right. I am not an expert on TCP/IP, Frame relay/ATM etc but I understand that amongst other stunts they que the packets and let a log jam build up rather than exceed a bandwidth threshold when demand exceeds supply. Many thanks for your suggestions. Unfortunately I have...