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Yes, there's always. It is much room for improvement. I have heard many bad stories about customer services mentioned in other threads and other people. They are rude and impatient to their customers. Other competitors do better in this regard. cohenmichaela, I hope you will sort out your...

See: http://www.xpresstrade.com/commissions.html It seems to be expensive. $5 for e-mini SP, NASDAQ, DJ per side per contract + exchange/regulatory/floor-based fees (see http://www.xpresstrade.com/comm_ans5.html )

The frequency of synch is far too low. Is it every week? So you could see it's off for several ten minutes in some cases. Too bad! :( Anyway, there's always better synch tools out there *FOR FREE*. Why live with the built-in poor WinXP version?

I'm not sure, but TWS standalone should be better than the browser-based one. Others, what's your opinion?

Thanks for your advice - a good piece of advice actually But I'm not here only to choose my own broker. I help others & my friends too. The more I know about the broker, the better I can assist when other people ask for advice. You know, different traders have different situations &...

Thanks, ddunbar. You are always very helpful. I'm no longer worried about the refresh rate as you have explained this to me previously. I just point it out anyway. As to high/low, I don't know. But I think intraday highs/lows should affect as IB just sends the last (close) price. If the...

WinXP has built-in synch function, but it appears it's not reliable. :( Anyway, how about use your PC clock (with third-party good auto-synch functions), instead of relying on TWS clock?

Sorry for the confusion. What I say is since it takes a snapshot every 0.25-0.3 seconds, it doesn't reflect when the change occurs between each interval. Eg: after the snapshot, when the change happens at 0.1 second, we have to 0.15-0.2 second more before we know the change. I realise the...

I daytrade, so I don't really have time to check this and check that. I think I will solely rely on the flag. If it says "red", I just trust the platform. Hopefully the flag is reliable, isn't it?

How about other reporting problem like the trade is flagged red, but is not cancelled; the trade is flagged black, but is not filled? Or either the account statement or execution statement report wrongly? Do we need to be angry or argue hard with them before they will reimburse for their...

Is audit trail the only thing we should rely on? Apart from audit trail, what else should I check to confirm what I see is what I really get? I've never experienced this type of problem with my local broker. A big firm like IB seems to be even worse than a local broker. Urgh~! :mad:

4-6weeks. A bit too long. :( Anyway, late is better than never. Urgh! ddunbar, how often do you suffer from this type of problem?

Hey, ddunbar. How reliable the PaperTrader is?? Is it reliable to test strategies and familiarise the platform features through PaperTrader? Can you comment a bit on this? Thanks! :)

I know they may be different. That's the reason of this post!!! How reliable the PaperTrader is?? Similar to demo version (buggy version) ?? :( Can anyone comment on this? Or no one even try PaperTrader :confused:

I would like to see these 4 buttons as well: "buy on bid", "buy on market (ask)", "sell on ask", "sell on market (bid)" I use them frequently. However some buttons are not working when I try out, so I'm not sure if they can be set from the platform. PS: I haven't opened an account yet...

I don't think IB will answer (directly). Someone asked similar questions previously but drew a blank.

If the online account statement or the platform says you are flat, we have to trust the statement, or what's the point of the account statement? I think you are very right in this issue. You just state the fact and the problem. The die-hard IB fans should not criticise you (if they do). If...

If I understand correctly, it takes snapshot every 0.25-0.3 seconds The delay is here. :confused: What's more, it just pass the change of last price (C). It misses the high and low. I'm not sure how this will affect a daytrader's performance with delayed and missing data. I would...

Not just the delays problems. But the features are broken! How could I test my strategy if the features don't work?

TWS looks unstable and unreliable. LIT orders I don't know why it can be set only through Rapid Order Entry (Stocks) I could not find LIT even if I select SMART routing or in the supported market (said in IB website) MKT and MKT PRT Again these orders do not take the ASK immediately...