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Backend change for ICE spread is being rolled out; it is not yet fully released, and that's why you observe that it works sometimes, and sometimes it does not, give it some time to roll out. GLOBEX and CFE are fully rolled out.

We are not telling people to disable SSL; I will reach out to you via PM to help you troubleshoot this (this may not necessarily indicate a problem on our side)

There are no major changes in handling of mouse and key events; please PM me and I'll give you my Interactive Brokers email address, and we'll discuss this further via emails (I'd want to see a log file of your setup on newer build, and possibly a video that shows the issue with newer builds...

Please PM me your user name and I'll check - to get this data you need to be subscribed to see NYSE Indices (it is odd this use to work for you on Thu). Thanks.

Bob111, rollout of the fix was suspended, it introduced other side effects; this is on our radar, and we are working to address this, I apologize for inconvenience.

Why don't you run using the same parameters provided in JNLP or in standalone install? You are missing -XX:MaxPermSize=256m

This is much more involved than "just storing credentials": we need to make sure you are who you say you are when you reconnect; I'm not going to explain in details the security algo used here, but think about this for a moment - if you are using dynamic second token device (that generates new...

Seeing a challenge mid-session is not normal; whoever have a recent case - please execute Ctrl-Alt-H, upload the logs (put "Att: Dennis" in the notes) and PM me their user id, I will investigate this further (alternatively they can PM me and I'll reply with my IB email so we can take this...

This was done few days ago, the builds 926.8 and 927.7d and above have this fix.

Currently posted browser production build 928.1 has this problem addressed; we will shortly refresh older builds with this fix.

Thanks; we will check both (issue with inter-commodity spreads and with tooltip not reflecting last trade time)

I will PM you my Interactive Brokers email, so you don't have to PM your sensitive information via this forum. The logs are typically (on Windows) in C:\IBJts\log.day of the week.txt (e.g. C:\IBJts\log.Mon.txt). Also, note (as pointed out by kostia00 above) we have a feature that allows you...

We made it easier to track commission via TWS API - see "Track Commissions with CommissionReport" section in 9.67 TWS API beta notes. Please feel free to contact our API support using email provided on the page above for more details, thank you.

We found the issue; the volume will be ticking as frequently as it used to be shortly, it will take couple of days to fully take effect. Thank you for your patience.

This is accessible (as RTVolume generic tick) starting TWS build 889, see these API release notes (all the way on the bottom) http://www.interactivebrokers.com/en/software/apiReleaseNotes/api962.php?ib_entity=llc

As described in corresponding tooltips in TWS, calculated volume does not include "delayed transactions, ... late reporting trades and combos". You have an option to use slower ticking but more "true" volume by electing "native" volume display.

There are 2 sources of the volume: the one that is supplied by the data feed (also known as "native" volume, which includes all corrections like trade busts etc) and the one that calculated by us (also known as "calculated" volume, which is just indicative volume and does not include trade busts...

This (old) behavior has been restored in just posted TWS build 924.1e. Thank you for being proactive and reporting this problem to our customer support.

When you check that checkbox the behavior is exactly how it use to be - when you press and hold the mouse cursor in the field the price ladder appear; if you simply want to activate the editor on the price (without the price ladder) so you can type the price manually, you need to click (not...

Please uncheck "Auto Show Price/Size Ladder" checkbox in Configuration - Display - Settings; this option is present in build 923 and newer. Thanks.