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Just a sidenote. IB tends to be inflexible and slow to fix problems. I think IB should review their procedures so customers get real help and get out of the trouble in a prompt manner. They seek help by calling the help desk, but most of the time they couldn't help. They say they will resolve...

Yes, every IB user experiences the same issue since this is "a feature" offered in TWS. Many people request to remove "this feature" off but all failed. It can't be turned off in any way as far as I know, but you can change the logoff time to bypass it. For example, if you set to logoff at...

What is awesome? Do you expect things work all the time without any maintenance? Short down time is normal. It happens anywhere. However I find it awesome that you post a very big image which screws up the forum display.

I couldn't log in anything, be it TWS or WebTrader or even Account Management. It appears the whole IB servers are down to me. What servers are you connecting to? How come I couldn't even login to WebTrader? Weird! PS: Thanks for your reminder. The typo is corrected.

I'm unable to login even today!! What's up?

I'm unable to login TWS for more than 1 hour in the morning. That is disaster!! :( I keep visiting the system status page, but it is always red but they are meant for particular exchanges only. What's up with IB this morning? I tried to login TWS & WebTrader & even Account Management...

It seems better, but I can't retrieve stock quotes from anywhere. And how can I retrieve stock quotes of many tickers in a quick way? For example I would like to get the closing price after the first month the stock goes public. But they can't do it.

I can only retrieve stock quotes using its specially layout Excel. I would like to retrieve stock quotes anywhere (eg by typing a function). And I can't see it tells me how to retrieve stock quotes of specific date only (not just today).

But how can I get stock quote of a particular date? It can only get Today's H/L/C/O. We can't specify what date of H/L/C/O we want.

Hey, do you know whether there is a free Excel addon which can retrieve stock data from Yahoo Finance (or other sources)? I would like to retrieve stock data of a specific date. For example, when I input this function "=getclose(MSFT, 2007-01-01)", it will get the closing price of MSFT on...

Yep the chart is not good. But that is thoughtless to say they shouldn't offer anything at all if it's not their thing. Either a super charting or no charting?! It only leads to more bashing. How come I can't even open a simple chart to watch the price pattern? You are telling me I need to...

You dnot' need to compare since it is obvious when you restore (all tickers are still gone -- blank page). I may need to restore several times until it works. Weird. So do you restore successfully (only tried once!) every time some mishaps occur?

It is a simple term. Nothing special. Open your Account Page in TWS. You can find most financial information they are referring to. Simply as that. Every piece of data transmitted is not encrypted during that session, so someone can snoop and read all these data. Imagine you home with the...

Instead of expecting IB to improve the charting (which will take a very long time to go) or ask them to buy this-or-that third-party program (which it won't do unless you pay for them :p), why bother when there is already a solution in your hand? Shut down any IB Charts you open. Pick any...

Yes most of the time restoring works. But when you get bad luck in a few ocassions, all the previous settings only restore blank pages, that is all tickers are lost. Have you ever met you tried to restore, the first xml didn't work (same blank page)? You feel anxious until you found one which...

I wonder whether he knows what he is talking about. He seems to complain the price shown in TS is not equal to that of IB, but no details given. It may be an issue related to TS or even not an issue at all (he just misunderstood how the program works). Plus I somehow feel he was actually...

Or you may try to close and reopen TWS as a last resort.

BookTrader. (and I haven't opened more than 3 of them). I don't open Market Depth so i don't know if it is the problem. This is an ongoing problem. It happens once in a while. :(

This problem sometimes happens to me too. It turns out it only shows up as best bid/ask only. I need to close and reopen BookTrader to let them show 5 bis/asks again. Really annoying.

May I ask why you use STW, ES and SGXNK to hedge your position. How many contracts did you carry over last Friday?