Search results

Other E-T members have addressed the direct questions. My addition here is that IB is safer than most firms, outside perhaps, of companies like Merrill or Goldman: (1) it is privately held and the owners are all senior employees with many being part of the management group. We have a huge...

Where do you send your inquiries? I suggest you don't use email as this is very hard to route properly. If the inquiries are only about the API, you can go direct to an API support person at api@interactivebrokers.com. But give him time: there is only one of him and many issues have to go back...

1) How about you calm down and keep the language and tone at a more appropriate level. If you look around E-T, or ask other E-T members, you will find that IB management and reps will assist E-T members as long as the dialogue is reasonable and appropriate. There are both ranters and inquirers...

There really isnt any available at IB (6 shares only).

Patch went in last night (late). I think it should be OK now (it worked for me). Please PM me if you find otherwise.

OK, found the problem. It is a timing issue where the order needs to be evaluated by 2 algorithms and the first one that finishes immediately creates a message. We are seeing that pricing code is coming back before the availability logic so a misleading message is being sent. For now, treat this...

It looks like an incorrect message. when one resubmits the trade request, the expected availability message is delivered. I think it is a messaging problem that crept in with the new system. We are addressing it.

When there are no system problems, yes. We have access to one of the best ETF inventories on the street for QQQQ, SPY, DIA, SMH, IWM. (And system probs in this area is uncommon).

People who are polite, I will try to assist. People who are not polite can access assistance through other channels as they see fit.

Just found the problem on the big ETFs. Dont know how long it will take to fix. Matbe 20 minutes, but for tomorrow certainly. Sorry, people.

Somethings is wrong. We always have SPY and DIA avail. Looking into it. jcc

5000 more people does not make 5000 new titles. The 'cannot short' messages are likely on pink sheet or OTCBB stocks or other less-than-blue-chip titles where we never actually had in-house availabbility, nor external sources from which to borrow. jcc

We upgraded our systems to provide better inventory control. This means that if we have 10000 shares available, and someone shorts 10000 shares, the remaining amount available will be zero. Right now, the message logic is a bit simplified so that even stocks where there never was inventory...

We are working on this. We got enough reports about disconnects at 16:00 and 17:00 EST that it seems likely there is some systematic problem. It isn't so easy to track this down.

In its current implementation, the token is associated 1:1 with a single account. It is not trivial to make it 1:many. It probably can be done but this is a guess, as I am not 100% sure of the software/hardware restrictions (the hardware is 3rd party). But I agree it is annoying, or more, to...

The exchanges have draconian conditions to give them the right to prosecute anyone who is stealing their data. If, for example, you take the CME (or any exchange's) data in and redistribute it without a license or without paying multiple terminal fees, then you are stealing their data. In this...

if you mean 24 hours service (assistance with orders/trades,etc) it is already 23+ (there is a gap from 20:15 to 21:00 EST) although you need to call our international numbers in Asia or Europe. We are upgrading our systems to link them all together seamlessly so you dial locally and get routed...

No plans at all for KCBOT at all. CBOT wheat should be avail. I don't know why it isnt. wil find out.

Account reinitialization: actual downtime should only be ~1 minute (typical restart time is 40 seconds). We reset all accounts over a ~2 hour period serially, i.e. in a staggered manner. This allows the reset for any specific account to go very quickly. The website explains the process as well...

Every currency trade generates 2 positions: 1 in the numerator currency, and another in the denominator currency. If you want to close FX positions to you base currency, you can transact each one vss base separately using the "close this position" functionality in the acct window or directly via...