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You are correct that IB has had an unusual number of technical problems over the last ~3-4 weeks. We are not in self-denial of that point. In fact, we have dropped the development priority on many new features/facilities in order to fully concentrate on generating immediate improvements in...

Speaking as a member of management at IB, please believe that we are very aware of the problems we have been experiencing over the past 2-3 weeks, particularly those relating to connectivity. I'll apologize for the problems our customers have experienced but I am sure everyone would prefer...

Before we focus on the rumor-mill rather than facts, would the customer who started the thread and believes there is/was a security breach on the account, please do the following as soon as possible: 1.) call the Customer Service Desk in your time zone. If Asia, ask for Steve; if Europe, ask...

While we believe our accounting is correct, and we take substantial efforts to ensure this, errors can happen. It is completely inappropriate to assume this is a matter of intent or malfeasance on IB's part. If anyone believes there is a genuine systematic error in the accounting as reported...

We just released a completely new account registration system and we have had a few teething problems, especially with timeouts while inside account management. If you continue to have problems please send an email to IB Customer Service, help@interactivebrokers.com , making reference to...