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What issues?

We will put effort into making it more obvious, transparent and logical.

Yes, 850.

Today our primary ISP failed and we needed to fall back onto the backup. Last time it happened, I made a following post: The back-end server improvements are already on-line. The TWS improvements have been completed and will go into beta this week. (I wish they were fully rolled out...

How should we change the stops?

The schedule had been changed approx. 1-2 months ago: BOX and PHLX charges are significantly lower. We will soon be releasing a SMART router upgrade that will take into consideration the varying cancel/modification fees that the exchanges charge. The upgrade is geared towards minimizing the...

1) The effort is already on the way to translate them from programmese to English. 2) I mostly agree. Some pop-ups are unavoidable, e.g. an exchange requiring manual submission of orders.

Thank you for the kind words and all the help you provided. Some of the issues were tricky to reproduce or hunt down. The details and specifics you provided made it possible to resolve them efficiently. (We cancel & replace in place).

Mr. NBBO: Further followup on the above points: 1 above) has been resolved. 3 above) we no longer route elsewhere and back. 4 above) is a major upgrade; we are roughly 50% there. IBsoft

Some of the still existing pop-up cases: 1) Amex still prohibits electronic submission of options orders. Should your order go to Amex, a pop-up will show up. Should you desire, you can prevent it by: - not directing orders to Amex - excluding Amex from Smart 2) You can configure the...

Sorry to hear that, looks like a bug. Please PM me the version you are running and we will attempt to reproduce. Thanks.

Please let me know what other pop-ups still show up. Thanks.

Please PM DAV, he will help you out.

I would love to. I will need some help though because we don't have enough to go on. The best would be if while it is happening we could contact you to find out: - your account number - what symbol stopped updating - your connection status, etc - your tws version (an upgrade to a later...

I have asked for Aarons contact information, so that we can contact him and debug the problem. He gladly provided it. I will post when I have something useful to say about the problem.

You are going to preach to me about how to use a public forum? I tolerate your often misinformed, misleading, bashing, "pouring the oil onto the fire" statements, because it is a free forum after all, and you are allowed to post what you please. Do me a favor and give me the same courtesy.

Thank you. We will debug and fix.

Please PM me how we can reach you. Thanks.

We may be misunderstanding each other. a) If what you are asking for is keeping the line chart up-to-date with the prices that arrive to the TWS (these are not tick-by-tick) because it does not work, we'll fix it if it is indeed broken. We have this for the bars. b) If what you are asking...

Forget it. (I mean it in a nice way, but deliberately phrased it the way I did to express how extremely unlikely it is that we will do it any time soon).