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Competely disclosed, actually. http://www.interactivebrokers.com/en/accounts/fees/interestMethods.php You just need to be willing to spend a few minutes working through an example. If it is important to you, spend the time to learn, say 5-10 minutes depending on math aptitude (interest...

a bug. a really annoyingly not-obvious and dumb one. started middle of july. it is now fixed. sorry people, really.

This is due to using legacy rates for setting minimums. It is already being addressed. There are some big chnages coming soon to our FX offering.

I will check the measurement point for the 30 day counter. I agree it should be 30 days from 'last touched date' not create date and I can easily imagine it was coded to create date. I think I know why you think tickets are disappearing. It relates to the way you have configured and used your...

I will insert comments in blue Last comment: Much has changed in the Web ticket interface over the last 2-3 months. If you have not used it recently, your experiences and opinions may be outdated. As with every aspect of IB's business model, we release systems, constantly work on them and...

It would be great if we could leave the name calling and other irrelevent posts in the playground sandbox. I assume the thread started for a real reason. I am interested in the problem posed by the thread subject and not by who has the most 'colorful' vocabulary. IB contribution is...

Sorry, I need to qualify a previous statement I made: when using WebTicket, the opportunity to rate the service is presented when the issue is resolved, i.e. it is either closed by the CSR or the client. If there is a back-and-forth dialogue, the issue is still open presumably, so it doesn't...

Customer Service is the environment for which the expression "you can't please all the people all the time" was probably coined. IB's customer service is NOT perfect. But it's imperfection is not related to the fact that we don't spend time and $$ on it. Consider the following:the quantity of...

I am not sure I understand. In the new model, we will show the account window as it is, with currency trades decomposed into the resultant 2 currency balances. However, on the FX-trader window, we will provide a 'contract style' view that will permit traders to track their costs and pnl by...

On the executions page, you see the end destination (route) for your order. If we route to UBS, you will see UBSFX. If the trade crosses internally against another client order, you will see IDEALPRO or in some cases perhaps IBFX (there is no practical difference; it naming depends on routing...

We believe you but we have not been able to repicate this in a way we can identify the problem. Does the disconnect happen severy day? If so, please PM or email me your acct and I will set a trace on the processes that may be triggering your disconnects. Also, do you subscribe to Asian...

it is on the developement queue

We support Tbills. Margin rates can be found on the website. You can transfer them in via ACATS, although it is imperfect since Govt debt instruments usually go through GSCC, not NSCC/DTC. If you have problems with this, please write to proserve@interactivebrokers.com and they can provide...

IDEALPRO reopens at 17:15 EST. This changed sometime in May. The website was just not updated.

Inside the Universal account are separate security and commodity sub-accounts since they are regulated by different entities. We make this process transparent for the client. By default all unneeded cash stays in the securities sub-account to benefit from the SIPC/Lloyds protection...

you asked this question in 2 threads. Please see the other one where I answered.

Margin is applied according to the rules of the country/exchange/settlement house. Since few non-US cash markets define a margin requirement, we apply 25% in absence of other info. Where a stock has listed derivatives, then the derivative exchange provides SPAN/TIMS or similar VAR system margin...

Just so there is no confusion, Timber Hill's activity and IB clients' activity is STRICTLY separated. Chinese wall rules require this, of course, and we have had an in-depth SEC audit on the topic. The IB standard for internal audit control of orders has been even described as a model more...

50% is reg-T and only applies on the trade date (i.e. kind of like an initial margin). Thereafter, NYSE 25% maintenance margin applies implying 4:1 leverage. This is all on our web site. Just look under the margin area.

NYMEX will eventually move their products electronic. They just started with the energy products and we predict they will move the rest as well when the energy products are stable. All CBOT/ECBOT products are available, including the grains. We offer them pit traded and electronic. We (read...