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    IB midnight reboots (Eastern time)

    Would a feature request like the following useful for you and many traders? I have just submitted this feature request. ================================================ Title: More flexibility on system reset time IB needs to reset its system every day. When the system is being reset...
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    IB data fees and staff contradictory replies

    This thread is interesting! People are responding to the thread actively which unfortunately induce some flame wars, but I'm afraid the arguments are still off the point. Arguing over other matters Several respondants commented why the OP didn't subscribe to the data to get rid of the pop-up...
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    Trading Chinese Yuan

    What are you really asking? Trading always involves risk except you are arbitrage. Of course this is of no exception.
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    IB margin policy is too conservative, agree?

    Hey, everybody. IB still hasn't completely remove the special margin due the previous volatility states. People may try to vote this while waiting for IB to take it all back to the previous states. Based on history, it should be still quick a hile before we can get back to previous margin...
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    IB's 4% Intraday Initial Margin Req. for Index Futures

    IB still hasn't completely remove the special margin due the previous volatility states. People may try to vote this while waiting for IB to take it all back to the previous states. Based on history, it should be still quick a hile before we can get back to previous margin requirements. Good...
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    To IB, BUG REPORTING needs to be acknowledged fast and taken seriously

    Yes it is rather common. They often make non-sensical replies to bug reports or problems. They should take bug reports rather than beating about the bushes or fooling the customer around.
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    Feature polls at Trader Workstation (TWS) becomes oversized and messy!!

    Being fair, some features have been already implemented but IB forgets to update the status. Conversely, there are some features which haven't been fully implemented but is marked as complete. I think IB realise this problem and so created a new icon called Partial IB's feature poll is a...
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    To IB, BUG REPORTING needs to be acknowledged fast and taken seriously

    I think we will benefit if IB has another route to submit bug reports. There are many free and open source bug tracking software and tools. Setting up should be in no time. But I am certain IB will never consider them for its own reason. Submitting bugs via Inquiry Ticket does not do the job...
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    Feature polls at Trader Workstation (TWS) becomes oversized and messy!!

    Don't you feel the feature polls at Trader Workstation (TWS) becomes oversized and messy? There are over 30-40(?) pages and it seems it doesn't reach the end either. Keeping clicking on "next" and it doesn't end. I would suggest splitting TWS into several parts. For example: - General / Main...
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    P&L in TWS is unrealistic!!

    The P&L and realized P&L are wrongly calculated. Scenario: Trading SGXNK. Sell 2 at 16730. Buy 1 at 16750. Numbers shown in TWS main window once I completed the trade: P&L = -20000 [wrong] Realized P&L = -20 [wrong] Unrealized P&L = -10300 [correct] The correct numbers should be...
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    P&L in TWS is unrealistic!!

    I don't understand why P&L column in IB TWS does not include commission and trading costs like other columns do (eg unrealistic P&L). It means little if the P&L is unrealistic. It doesn't help with money management. True P&L is what we want to see, isn't it? That's a ticket which suggest...
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    IB New Product

    Lower minimum ticket -- illusion. In effect, IB caluclates each order separately even on the same side and the same stock. They collectively calculate the commission on the same side and the same stock. For example, here's your executions: Buy: 2000 @ 2.25 (place buy limit order at $2.25)...
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    IB New Product

    That is a bit expensive, man. :( It should be reduced to at least 0.050-0.060% to be competitive with local securities brokerage. If one trades at large volume (eg over HK$1,000,000), they may offer discounts for them (usually via negotiations so the discounts may vary per customer), in...
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    IB Customer Service is Poor

    Update on ticket system Mattm confirms only 10 tickets can be displayed on each page. There used to be a "next" link at the bottom of the "Inquiry / Trouble Ticket" view. It allowed the trader to view additional pages of tickets. However it appears that this link was removed for some weird...
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    IB Customer Service is Poor

    I agree wholeheartedly. The whole concept of ticket system is great but it doesn't work as intended. Sometimes when the issues cannot be addressed properly, it would be great if IB offers another channel which people can forward unresolved issues to senior team or board. There's one -...
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    IB Customer Service is Poor

    No, it is incorrect. As said by mattm, they may forcefully close clients' tickets at their discretion without allowing the ability to re-open them. When it is deleted, it is not viewable in the "inactive" tab. The tickets are simply gone. Please re-read the following official reply from...
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    IB Customer Service is Poor

    It would be great if you could place your reply outside the quote next time. It is because the system will cut off the whole quoted messages when I press the "quote" button to reply your message. Thank you! Here's my reply. Sorry, I don't realize that. Does it apply to all types of...
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    IB Customer Service is Poor

    I'm afraid you are not correct. Like other IB reps, you may simply not realise how exactly the ticket system works. The ticket system would be great if the policy is to keep our tickets at least for a while (like at least a month), or the ticket sytem is simply not credible. Recently I...
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    IB Polls and Suggestions

    ======================================== ID: 1102 Allow stop, stop/limit orders or Alerts for Options and Futures Combos. ======================================== I think the alert function in TWS is a lot to be desired. Does anyone know if there is any advanced alert system available...
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    IB Polls and Suggestions

    ======================================== ID: 1135 Booktrader: Please distinguish different order types placed in the order book by: ...1) different colours. Currently only stop (market) orders are shown in red. All others are blue. It's hard to manage if I have multiple orders. It would be...
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