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TradeStation took money from me which doesn't belong to them without informing me. Ok, they probably made a mistake. Since I just opened my account, I was trying to get to know TradeStation. I expected TS to behave like all other brokers and credit me the mistake without much hassle. I...

I still have accounts with 12 of the brokers for a variety of purposes (trading, ipos, free data). Two years ago I did have a hard time finding a reliable broker to trade. Things were very crazy back then. Today, I am using Brown & Co and CyberCorp for trading. Having many accounts means...

Fleance: I can't stand the fact I'll have to either type in the transaction amounts, or scan/OCR them in from monthly statements. I specifically called their tech support on this. They say just read them on the monthly statements. For daytraders, that means nightmare at tax time. Also...

A mistake could be only $100 or could be $10,000. If TS is not trustworthy with crediting me $100, how can I trust them on $10K? TS will have more reasons to hold onto $10K than crediting it back to me. I guess I should just sit back and take the crap right? As for the attempt to discredit...

Thanks for lecturing me on how I should conduct my own business. I have waited 4 weeks for TS to correct the situation, after getting a rude hang up from their customer service manager, after nothing was done with my April statement, and after another 10-day wait. My account was opened in...

It is correct that I failed to respond within 24 hours after posting the rating initially. However, not only was I out of town, I was also worried about not being able to get my money back if TS decides to take it out on me. So I decided to wait and see if they would finally correct the...

Well, the following is the reply I received from the EliteTrader administrator regarding my negative rating of TS. A new policy is conveniently in place now. --------------------------------------------------------------------------------- As I mentioned to you on the phone, we...

I was shaking my head even more when they deducted $100 from my account again this week! I called TS and they they said that was supposed to be the credit.... Good thing I was watching my account! What really bugged me about using TS to trade was that I couldn't get the exact amount of...

I have dealt with over 20 brokers in my 8 years of trading. All of them except TS have been quite honest and responsive to me. Incorrect charges are always credited within 2 days. I constantly encounter problems with order execution and system reliability with brokers. However, honesty and...

Ms. Janette Perez: I had no choice but to go public with my story. No one in your company was even willing to listen to my angry complaints, except for Carlos, whom I really appreciate for assisting me. All of this would never have happened if your company simply hired a customer service...

It's interesting to note that after I decided to go public with my complaints, I am finally getting some apologies from TS people. Previously, all of my complaints were ignored. When I threatened to their customer service manager Amy Stone about closing my account two weeks ago, and...

Everyone: Please be aware that TradeStation is not an honest broker. TS sneakly deducted $100 of data fees from my account even though I was on an old commission plan that has no data fee. Although they admitted it was their mistake, they would not credit me for the fees even after four weeks...