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OK, we now have layouts from two users here who are experiencing a problem pulling-up daily charts during peak market times. We'll test during market open the next couple of days and try to reproduce. Next, we may arrange to call a few users and compare experiences ( use identical layouts...

Miami If for some reason we are experiencing high wait times in Technical Support, please try our LiveRep service ( available under the Customer Support menu in eSignal ). We'll be able to look your account up and see your connection history. If the problem is related to a specific server, we...

I pulled-up a few daily charts today at the open and had no problems at all. Each filled-in within a second or so. Not sure if our other testers were online at the open today or not but I'll check. Here's what I think we know so far: Clearly, some sort of issue exists between your system and...

The QuoTrek is still in use but only in a handful of remaining cities. As those cities come up for renewal, we are terminating the service in that region. It's unlikely that FM service will continue beyond 2003. We've been migrating customers to eSignal for the last 3-4 years. When we get...

Most times I've seen customers have a problem with email alerts it's been from the beginning of set-up and not from a sudden stoppage, as in your case. You might want to look at #3 under "still not working?" on this FAQ on email alerts...

The promotion hasn't really changed in it's scope. It's designed for NEW eSignal customers as a introductory plan to try the service. During these more recent market downturns, many new customers have subscribed to eSignal under one type of promotion or another. Are exceptions ever made to...

This particular promotion is designed for NEW eSignal users only. Since we have a variety of pricing plans and specials for current customers as well, if you give Customer Service a call, they can go over your options and find the best plan for you...

Not being a sophisticated trader as many here are, I hazzard to say what you "should" be doing but I can give a somewhat technical perspective. We try to keep the servers as in sync as possible. With heavily traded issues like the emini, it's a challenge at times. As a tick hits our tick...

Not sure I'm 100% clear on what you're describing but if you collect intraday data on a #F symbol over X number of days, you might be hitting the roll-over period and hence see different results between #F and the current month. If you're saying you collect XX number of ticks on ES#F at one...

ES #F working OK here as well. Delete and re-enter? Not having any addt'l info, hard to say why you aren't seeing updates on that one particular symbol. Please contact us if it persists. Thanks,

As we indicated, a few of us are testing how fast daily charts take to pull-up during market open. I started opening new charts ( on symbols never previously requested ) and daily charts are opening and filling-in within a second or so on each issue. Tried roughly 40 stocks within 3-4 minutes...

ES Z2 and ES H3 are humming along here. I don't see any internal reports of problems either so you may want to call into service or get on to LiveRep so we can troubleshoot with you. Thanks,

Hi Tony, With Win2k or XP, you can bring up the task manager, click on the performance meter & monitor your cpu usage. We detected in build 500 that at market open, when viewing multiple interval charts on fast moving markets (s&p emini), with multiple indicators, that the cpu was maxing...

Hi Tech Analysis, Can you shoot me a private email at asmith@esignal.com? I'd like to get more information about your setup. Once I have your email address, I'll send you a short questionnaire to help get me started. As in the case with TonySanDeigo, at the point you're experiencing...

As Andy indicated, we're going to start testing every morning on this specific issue so we can try to replicate. Once we conduct more testing, we should know quite a bit more. Thanks,

Hi Tony, After you called into Tech Support yesterday, we traced the server that you were connected to our SLC facilities. We did find a problem with our SLC history servers, took them off line, thus reconnecting anyone logged on to other servers, and put in place a fix. As a suggestion...

Hi, Thanks for your post. I'm sorry you never got a response from us. I suspect that we may not have actually received those e-mails. Let me explain. We have quite a "spam" problem, as many companies do. We get upwards to 10,000 unwanted and unsolicited emails a day. Some of these are...

If you are having sustained problems pulling-up charts, we should certainly be able to help improve that situation with some testing and a few suggestions. We typically operate at roughly 50% of our available bandwidth so it's highly unlikely that bandwidth is the issue. It is possible that a...

Service is a high priority for us at eSignal and we dedicate many resources to giving the best service we can. Whenever we fail to deliver great service, we want to know about it so we can address the situation and learn from it. You'll find a link on our Contact Us page...

Sorry for the confusion. We should have an FAQ on this subject so we'll get that added ASAP. Here's how you do it: Start inside the Advanced Chart in question. Right click, choose Formulas, then Library. Select symOverlay.efs Right click again and choose Edit Studies. From the...