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seb022, There were some phone issues last week but they should be resolved and phone calls to the old support number should be forwarding to the new number. Just in case, here's the new phone number to use for Quote.com CS or Billing issues: Quote Billing 781-687-8577 Hours are M-F...

Should be ready for release by the end of next week. Thanks.

Yes, you can track futures in realtime with QuoTrek service. As Jayford indicated, we used to market and sell a QuoTrek device that used FM signals to get data. Now, QuoTrek is a software application and service that you use with a PDA, Blackberry, etc and take advantage of cell phone...

There are sites and services that provide free Forex quotes. They tend to be quotes from a single contributor or just a small handful. In addition, they typically just cover the top 8-10 currency pairs. Our Forex service delivers quotes from over 200 sources and on over 100 currencies. Please...

Effective Novemember 1st, 2005, we will launch an all-new News and Research Package as an add-on for eSignal users. The new package will contain the following for just $10/month: * BusinessWire. Used by thousands of public relations and investor relations professionals to disseminate news...

Hi, Speciality bars like tick, volume, price change and seconds are included within our Advanced Charting module. If you happen to have just eSignal Basic, you'll need to upgrade to at least our Premier level service. Otherwise, KB Article 1275 gives more information. Thanks.

After more investigation, it turns out some users had difficulty today because of an out-dated server setting within their eSignal Data Manager. The correct setting is CM*.esignal.com. This setting is critical for redundancy. When we suffered power problems in our Hayward, CA facility, we...

EFS is far more powerful than DDE so that is the way to go if you can. Since it is a programming language, there is a certain amount of work/knowledge required. Our consultants do a great job but if you want to try it yourself, we have given you somewhat of a head start here...

While EFS will do the trick, this sort of thing is often done via DDE links in Excel. eSignal supports DDE and the "change" field is one of the fields available to you within Excel. One drawback to this method is that you have to chart the results within Excel, not in eSignal. You will also...

We are certainly not blaming the customer. We are asking that you call in (perferrably while the problem is occuring) so we can troubleshoot. Perhaps you both were connected to a server that was struggling; hard to say without more detail. Yesterday was a relatively quiet day in Support and...

That's a tremendous lag and one that's technically impossible from a system standpoint (i.e. we don't have buffers near large enough to hold a few seconds worth of ticks, let alone 60 seconds) so there must be another technical problem involved. Please Contact Us directly to troubleshoot...

Might be worth searching on the eSignal forums. You'll need to register to see all forums, if you haven't already. Found 22 references on this subject. Thanks.

Not correct. QuoTrek costs $25/mo as an add-on to eSignal or MarketCenter or $49 as a standalone service (plus applicable real-time exchange fees). http://www.quotrek.com/pricing/default.asp Thank you.

In regards to only having to pay the exchange fees to one provider, there is a provision for Professional Subscribers to NYSE data. It's called MISU (Multiple Installation for Single Users). Perhaps that's the origin of the conflicting information. In a nutshell, if a Pro subscriber is using...

Hi, As it's currently designed, spreads aren't available on tick charts. Try a 1 minute chart and it should work. Here's a few KB articles on spreads: http://kb.esignalcentral.com/article.asp?article=1698&p=1 http://kb.esignalcentral.com/article.asp?article=2255&p=1 Thanks.

Beta is progressing quite nicely. Most likely looking at a Gold Release in April. Thanks.

Diamondtrim, I think I already suggested that contacting Trade Ideas is the best next step. They have our API so if you want some part of TI changed to support some feature w/in eSignal, you'd need to talk to them. If I'm not understanding the question, please elaborate further. We don't do...

The formal beta for 7.9 will likely start in Feb of next year since the tentative due date for 7.9 is March 05. There are some hooks already in place for EFS2 but not visible to end-users. If you want to PM me your eSignal username, I'll see if Engineering wants another early alpha tester for...

I thought Trade-Ideas already linked to symbols w/in eSignal. That's functionality that they would write since they have our API. Please check with them. Thanks.