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Hi Kicking, Not discontinued, just fee liable now. On the eSignal side, you need to add the PHLX Indicie package ($1/mo). Please see announcement posted on our forums. In terms of QCharts and LiveCharts, the PHLX indicies are still available at no charge but on a delayed basis only. In a...

eSignal offers seconds,volume, tick, and price change charts within our Advanced Charting component. Check out this KB article for more information. Thanks.

Hi, The layout file is more or less a map of where windows are placed on the desktop. You still need to include the individual file types along with that layout. If you go with Pages rather than layouts, all the information is stored in a single file and thus easier to move. Both of these...

Hi, If you have an active account with us, please take a look at this KB Article. We cover over 100 markets so I suspect you'll find what you are looking for with eSignal. If you still can't find the symbol you are looking for, let me know and I'll be happy to help. Just PM me. Thanks.

Hi Toonces, Not sure where you got that info but eSignal charges $10 for ARCA Book. If you don't have any other Market Depth services, there is an additional $20 depth fee. So, that would be $30 in total (not $155) to add to a compatible subscription. We're having some technical problems...

Hi Jahajee, I think you'll find nearly all of your questions answered in this 90 Day Update we posted recently. On the crashing issue, please contact us directly for assistance. Each time you see that crash report, please be sure to hit "send". We count reports on your account and the...

Hi bsulli, We are drafting our 90 day write-up and current set of plans for QCharts and LiveCharts. We will be posting it to our QCharts Forum by early next week at the latest. Thanks.

Due to a variety of reasons, it certainly did take us longer than we expected to get Put/Call ratios on the feed. The good news, though, is that they should be available in the 8.1 release due out this summer. See this notice on the 8.xx series for more new features coming. Thanks.

Hi Josh, In the next release of eSignal (8.1) we will introduce full support for CID's (corrections, insertions and deletions) in our intraday history data. So, if the exchange sends a bad tick and then a correction, our system will automatically clean and correct our history db's. Only a...

Will need your username or CID to further research. Please PM Joe or myself. Thanks.

If you're getting the standard renewal notices, then your contact email must be OK. May be a seperate issue with your account or something broken in the programming on our end. We'd appreciate being able to look at your account to check it out. Please PM Joe with your username and we'll be happy...

Tbill, You should have recieved a reminder email about the news package change. We didn't change the price to $10 until the renewal date for existing pre-pays but we send a notice to pre-pays 30 days before the renewal notifying them of the change in price and the new package. Please PM Joe...

You can create direct KB links but you can't simply use the url displayed in your browser because the links are dynamically created based on search results. To get a direct link, simply go to the KB article in question and click the "email" link on the right menu bar and copy the url displayed...

We use many channels to determine our development priority lists. That includes occasionally reviewing what people have posted on sites like this one. We get lots of ideas sent directly to us via ideas@mail.esignal.com, we take requests through service and sales, use our forums to toss around...

Hi diputs, There are a number of reviews on the QuoTrek service on our site and I can tell you we have thousands of subscribers to this service. Best way to gauge whether QuoTrek will meet your needs is likely to just try it. We offer a 30 day trial so all you risk are the Exchange fees if...

Hi Tomcole, Our installer is designed to upgrade your existing eSignal version and keep all of your existing charts, quote windows, layouts, etc. Thanks.

Hey Dealer, MEFF is now available in two seperate Exchange offerings. We got contract approval and were able to get it ready in time for the 8.0 release. Check out the notice on eSignal Central. Thanks.

Per the time stamp of your post, most likely you saw the problems the CME experienced earlier today. You can find CME's notice here on eSignal Central: http://forum.esignalcentral.com/showthread.php?s=&threadid=17891 Thanks.

Covert, We are aware of a problem with ICE during heavy activity periods. Our connection to that Exchange is still being routed through our older legacy network in London and needs to be re-routed through our main production network. Work has been ongoing for several weeks and we hope to be...

Sarasota, Thanks very much for following-up with that clarification. We had no other reports of latency so I was about to give you some troubleshooting tips to consider. This eSignal KnowledgeBase article is full of possible causes for slow data. Thanks again.