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You might want to take a look at QCollector as that app is quite good at managing data on a schedule and does work with eSignal. I hope that information is helpful.

Plz check your PM for a response. Thanks.

As a data vendor, all our fees are right up-front for users to evaluate. We don't make money off margin accounts or commissions, like most brokers. So a comparison to a broker like IB is not really valid. I'd say we have great integrity in terms of pricing. It's all laid out. How much a...

I don't see any internal reports of problems from earlier today (around 7am PT) but that doesn't nec mean there wasn't an issue somewhere. It's a bit curious that several Tradestation users posted very similiar messages right around the same time. I wonder if there wasn't a possible geographical...

Absolutely not the case. You can add bundles for either delayed futures or delayed stocks to your account for a nominal $5/mo fee. Please see the System Status notice for more information and instructions on how to add the bundles to your account. In case you aren't aware, several domestic...

Hi, This KB article should get you started. As EdgeHunter said, it's a good idea to search the eSignal Central Forums and our KB for lots of existing content on DDE links. Thanks.

If the time template is set-up correctly, you should be able to get 10 days of tick data. I run that test quite often and it works everytime, just as it did a few minutes ago when I tested it again. If we haven't been able to figure it out when you called in, PM me your username and I'll have a...

In the early versions of the 7.xx series, we did exceed the specific voume in each bar (i.e. 500v would mean 500 or more, then create the next voulme bar) and that was actually done according to user feedback. As feedback continued to come in, we decided to change that to "true" volume bars, as...

Hi 50, I'm not aware of any specific changes for those chart types. Was there something special you were looking for? Also feel free to send suggestions to ideas@mail.esignal.com to reach our Product Development team. Thanks.

Had some issues with the new tick servers we deployed last week so we've rolled back for further testing. Unfortunately, those servers are critical for the 8.1 release. We'll know more in a week or so. Keep an eye on eSignal Central for up to date info. Thanks.

Does Alt-W happen to bring up that menu bar? If so, you should be able to grab it and re-position it. If not, I'd call in and see if we can figure it out by remotely controlling your desktop. I do know that some users have had to reinstall to restore these menus. Hopefully, you can avoid that...

You'll need at least 7.91 installed. Look in the eSignal sub-directory and you'll find it there. Once you run it, you can even "send" it to us and it'll attach to your account so our reps can refer to the report when you call. This KB Article describes each section of the Diagnostic Tool...

We owe you thanks for reporting the issue so quickly. The previous batches of account migration were seamless. Based on your reported issue, we discovered a problem in the large batch of users converted earlier today. Took us a few hours to isolate and resolve tonite but much better tonite than...

Thanks for sending your username. You should be able to successfully log-on now. If anyone else has a problem logging on to QCharts tonite or tomorrow, please send me a PM with your username or contact Technical Support in the morning. Thank you.

please send me your username. We are in the middle of converting accounts into a new system and so far have seen very few problems. Thanks.

Yes, $DXC is part of our basic real-time indicie offering at present. Thanks.

We did have issues with Eurex earlier today. We post announcements as soon as possible on our forums so that's the best place to check/post. Here's the notice from earlier today. We always aim for 99.999% uptime so please accept our apologies for today's interruption. Thanks.

Shoot me a PM and I'll see if I can track down your original email in our archives. Please include the email address you "sent" it from and the approx time and date. If you used one of our email forms, just point me to the exact one you used. It's always unfortunate when we don't have a...

I wish I could say we never make mistakes but we do. We also do our best to correct them as soon as possible. Since I don't know the details in this situation, I can't say we made an error or if there is some other reasonable explanation. Often times, there are other factors that, once...

Email address is xtra@mail.esignal.com. Sounds like you were trying to log onto Account Maintenance which does require an active subscription. Just send a quick note to the above email address and we'll look into it on Monday. Certainly sounds like an easy one to resolve. We can also...