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We don't currently process "sizes" on most indicies so that's why we aren't showing intraday volumes on symbols like $INDU. It has nothing to do with our exchange agreements so I apologize for the false information. We do plan to break out intraday volumes on indicies but we're still on-hold...

Also, we posted a new build of 10.0 (10.01) to our download site late last month. We've made some performance improvements in this build with more coming in the next 2 releases as well. I would encourage users having issues to download the latest version. Thanks.

If you don't need to review historical bid/ask data (for both tick charts and time and sales), you should try our new trades-only tick servers. You'll be requesting 60-70% less data with bid/ask quotes removed. Please view this thread on eSignal Central for more information and contact...

Hello, We did send an email announcing the CBOT changes, albeit far later than we should have, so if you did not get that email from us, we should double check that we have your correct email address on file. You can log onto Account Maintenance and check it, contact Customer Service or send...

The problem with FileShare access has been corrected as of this morning. That information is now protected again and not searchable. Thank you again for bringing it to our attention.

Thanks for the info. Passwords and user information are still protected. That's our #1 concern. We will investigate further on the crash report issue. Thanks again for letting us know.

Hi BudFoxx, You can export EFS results via DDE to Excel. We are also beta-testing a new DDE product called QLink that gives users access to our history data (as opposed to the current OHLC and volume data only). If either of those are of interest, you'll get a lot more information from...

Hey Lescor, Just in case it helps, we're about to go gold with a new DDE product that uses VB to grab history data as well. You can download eSignal's Qlink product here. Thanks.

Here's one suggestion that might help. Option chains can be displayed in dynamic or static mode. They both deliver the same information but dynamic mode keeps each symbol streaming in real-time and each symbol counts against the symbol limit. When you change to static mode, the entire chain...

Take a look at our GET Trading Blog. In terms of forums, we plan to get active again very soon and I'm sure that will draw customers back onto eSignal Central. Thanks.

Hi, Not exactly sure what you are looking for in terms of "back-adjusted" data, but this KB Artlicle explains how we piece the data together. Hope that helps. Thanks.

I checked a few random symbols on each exchange and in all cases, we have bid/ask data in our tick history (up to 10 days worth). Thanks.

If you give me a specific market, I'll be happy to check. We carry well over 100 exchanges so I want to be sure to give you accurate info. Thx

We provide ten days of tick history currently and that includes bid/ask data for most issues. Thanks.

For updates on eSignal running under Vista, please review KB Article 3264. We will keep this article updated as we continue to test with Vista and work with customers that choose to upgrade to Vista. Please keep in mind that we have not added Vista as a compatible OS (under our System...

FYI: We added Put/Call Ratios in November 06. Here's a complete list of all available ratios. Thanks.

Have you installed the latest Windows patch? If not, that's likely the issue. Here's a link to more information posted on our Forums. Thanks.

We've had several calls related to listed stocks trading via NASDAQ. If that's what you are seeing during these time frames, here's NASDAQ's system status page for more info: http://www.nasdaqtrader.com/asp/SystemStatus.asp 02/28/2007 12:46:28 ET Trade reports to SIAC and the...

If not for the size of our customer base, we'd be happy to give out direct extensions. As it is, having users call an individual extension simply doesn't work very well. In addition to calling Tech Support, also feel free to contact us via LiveRep (live chat). Thanks.

To all, Last week, we did have several issues with our tick servers (they provide tick and intraday minute data) and we spent the weekend making a series of upgrades to rectify the situation. With over 600 servers across 7 locations, it's extremely helpful to have the specific username of...