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    IB's Data Feed is Useless With ButtonTrader, NinjaTrader, ect...

    Please send details of your problem to help@interactivebrokers.com. Include mg101 in the subject line of the email. The email needs to contain your account number, time of day when the incident occurred and the order particulars. Thank you.
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    IB- Relative orders deactivated?

    Simulated relative orders have been de-activated for a couple of days as a precaution. Yesterday's system outage was caused by one of our customers submitting a large basket of incorrectly configured relative orders. Our software incorrectly handled the condition and crashed. Until we have...
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    IB delays 11/14/2003

    We had a hardware problem on our HA (High Availability Server). It froze for a minute. We are talking to the manufacturer.
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    Disappearing orders in TWS

    Ditch, please email our help-desk the specifics of your problem and we will look it at. Thank you. (If you include mg101 token in the subject line of the email, it will be forwarded to me).
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    Some commision realities about IB and Tradestation

    This is how it works at IB: Say you submit an order to buy 1000 shares. After the partial fill of 600 shares, you MODIFY the price up for the balance of your order. And you do it again, and again, and again ... When you finally purchased your 1000 shares, your commission will be 1 cent for...
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    IB and Cancel Fees

    When the Smart routing re-routes the order from one exchange to another, the cancellation fee is NOT charged. Only user initiated cancellations and modifications result in the fee accrual.
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    TWS Build 802.3 problems?

    We had a problem w/ the network router through which the OpenBook data is received. This caused a 15 minute (or so) long outage.
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    Volume problems with IB today

    The issue of the ES and NQ volumes going backwards IS being addressed. It will most likely be fixed for tomorrow. The glitch has nothing to do w/ the overall quality of last-sales data. The problem occurs as follows: - The daily volume is computed on the server real time. It is distributed...
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    IB Order Execution.

    Saico, Htrader: Please send an email to IB helpdesk w/ an example of a specific order you experienced problems with. You should include either a very precise time-stamp of the order, or the username. That will make the search much faster. By including mg101 token on the subject line, you...
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