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Today I got an email from IB stating "Please note that IB issued a notification to all affected customers on December 15,2003 at 17:16 EST informing them of the manual trade entry." and "..., it has been determined that no compensation is due the account. Please be aware that under the IB...

I'm using a TabletPC and tried TWS. The user interface must be redesigned for pen-based computing. Hand writing recognition is less desirable in day trading settings. I think that a mouse-centric GUI w/o using too much right-click would be a good start.

After being burned by IB technical glicth Tuesday, I'm very careful about what's going on with my orders on TWS. Today, through the online chat, I contacted IB for confirmation of my position and open orders after some strange errors again. The guy replied with this disclaimer first "Per IB...

Def, I wish your system were as reliable as you thought! It's a nightmare for a few traders on Tuesday including me to be notified by email an unexpected execution MANY hours later after the market closed down more than 50 points (YMH4) while your TWS showed nothing about the order nor the...

From the email I got from him, he was treated the same. That's why I brought it up that it would not make a difference had I called (I couldn't since I was not aware of the missing order at all). I'm wondering if IB ever made good on their customers for IB's mistakes.

I'm not really seeking advice on how to confirm or check with IB when we have issues with their system. Everyone knows that, isn't it obvious? I was asking for advice on how to deal with IB after the incident. Of course I would point my finger to IB since their system failed. I simply...

I didn't notice the order was gone. As you know TWS sometime rejects and removes orders from the entry. I suppose you don't track every cancel and confirm with IB, do you? Had I called IB it would not make any difference since someone actually did do that with the same issue on YM trades. He...

See comments inline.

One, As I indicated in my later post that my order disappeared from TWS and IB system (quote "dropped off the screen") after the last change I made at 10045. TWS showed me I was short and no standing open order so I entered a new order to cover at 10049. After the market close, IB found the...

One day has passed. I have not heard a response on my email with reagards to the dropped order problem other than the refusal from IB Help personnel on breaking the trade. It turned out that many other traders had the same problems with the YM orders that disappeared from TWS and later were...

No, it happened before in option trading.

No, I accepted the way it was since TWS did report all the fills. This time, TWS dropped the order entirely. I'm sure that IB's backend lost track of the order as well until hours later.

It sucked big time today. I have SOHU Call options when it poped up more than $1 this morning. By the time I logged in, it's all gone. Then I got the missing execution report from IB that bookd me a long position on YM at 10045 after the mkt has closed below 9999 due to TWS's bug.

That would be fine with me if TWS reprted as such, but TWS didn't show I had the order at the time.

Good point. Let's hope API works better. Keep our fingers crossed. Hopefully the new DOM interface will get rid of most keyboard entry and manage all orders visually.

Yes, the option price changes as if it's still traded somewhere. The indexes such as SPX and INDU change as well.

It will reduce order entry error for sure:-), but it won't help if the order is gone. Maybe I should keep the order open on my front-end if no confirmation is received and cancellation is entered. However, it would be really confusing to traders since TWS does not show it. Which program do...

Well, I wrote an email requesting management review of my case. I guess I need to look around for new brokers but I hate to do that since I have almost completed a new front-end order entry managment system to the TWS API:mad:

No, I didn't cancel it. According to the log, it dropped off my screen and vanished from the entire system until hours later IB found it (probably from reconcilation with the exchange report after the mkt close). I entered a new long but I didn't notice the order was DROPPED or VANISHED into...

How do we know if an order is still open if TWS does not show so? Many times, TWS rejects orders or we cancel orders and TWS removes them from the order entry grid as we all expect. With this yo-yo login problem, it's hard to notice that an open order is dropped suddenly. I entered another...