good to know that your problem is solved.
My experience with Optionshouse customer service were generally good.
I have both IRA and roth IRA account with them and I tried to increase my trading level so that I can trade credit spread, and they approved both times without much difficulty.
you can email the CEO directly. I did and he actually replied my email relatively fast.
here is the email: CEO@optionshouse.com
Although, I don't think he'll do anything short term.
For now, their price is still one of the cheapest. The only brokerage (that I know of) that beats them...