Recent content by TSGSzeto

ddog, If you could give me your TradeStationWorld screen name, I can look further into your posts and see why you have not gotten a response. Also, I would like to know what email address you used for customer support. Thank you, Greg TradeStation Securities, Inc.

Thank you for the feedback. Over the last few months, we have been working very hard to accomodate the increase in call volume, along with the challenge of replacing a few technicians. We have completed training for a few technicians and we are working to hire a few more. Obviously, we want...

Thank you for your feedback on this issue. We have resolved this problem and expect to rollout the new process within a few weeks. This will ensure a client does not lose access to any entitlement they have already paid for in the month. We are very sorry for the inconvenience this has...

vanilla2, Thank you for your post. Please email Stephen Pepe, the Director of Client Support, at spepe@tradestation.com so he can work with you to make sure you are entitled for the correct exchange information you need. Thank you, Greg TradeStation Securities, Inc.

john nyc trader, pspr and maxpi are correct - TradeStation 7, like all previous versions of TradeStation, stamps its bars with the ending time of the bar; hence, the first bar of a one-minute chart for a stock (when using RTH only) is stamped 9:31. As for why there is a discrepancy between...

riley, Thank you for the post. We have had no reports of slow performance today. Please contact Stephen Pepe, the Director of Client Support, at spepe@TradeStation.com, so he can discuss this issue with you and have a technician work to resolve any problem you may be experiencing. Thank...

Easymoney, Thank you for the feedback. We care a great deal about the service and experience you had with TradeStation and we would like an opportunity to speak you about yesterday’s situation. Please contact John Bolek, the Director of the Trade Desk. Thank you for your understanding...

hayman, Thank you for the feedback. Although you have decided not to use TradeStation, we would like the opportunity to address the issues you had when dealing with our Support Team. We take great pride in our ability to respond to clients' feedback and concerns, and the Director of our...

mktman, We are not experiencing any general network problems today. If you are experiencing a slowdown in data, please call us at 1-800-292-3442 so that we can work with you immediately to resolve the issue. Thank you, Greg TradeStation Securities, Inc.

Ebo, I would like to know the hardware specifications of your computer and what operating system you are using. It would also be helpful to know how many workspaces you have open and how many windows you have per workspace. Thank you, Greg TradeStation Securities, Inc.

Splat, If your 30-day trial ends after the 1st of the month, or if you sign up after the 1st without a trial, the initial charge is prorated. Regular monthly charges then begin at the beginning of the following month. Please let me know if you have any other questions. Thank you, Greg...

Splat, Currently, we are still offering 30-day free trials for RadarScreen and OptionStation. If you sign up for one of the other additional services, or if you sign up for RadarScreen or OptionStation and continue beyond the 30-day trial, we will bill you a prorated inital amount if billing...

When you sign up for TradeStation, the data fee for TradeStation is prorated for the portion of the current month that you are signed up, and then you are billed the full monthly amount at the beginning of the following month. If you subscribe to any exchange for which there is an exchange fee...

deadreader, If you want to view the complete session for the NASDAQ 100 E-mini, the continuous contract symbol is @NQ. @NQ.D will only show you the "day-only" session. Thank you, Greg TradeStation Technologies, Inc.

just21, If you specify the inputs for the indicator as 3*Close of data1 and 2*Close of data2, then this should give you the results you are looking for. If you don't think the calculated value is correct, please give me some examples that include the close of data1, the close of data2, and...