Recent content by Josh Moses

Guys, Not to repeat this too much, but please give technical support a call if you're having problems. We'd be happy to help out and do as much as possible for you. The number is (800)997-9630, and we are open from 7 AM to 7:30 PM CST, M-F. If you would prefer to speak to me directly that...

The issue has to do with internet cache servers-- the name happens to be the same. If you wait maybe 24 hours and redownload you should get the right version. In the future we're going to try to incorporate both major and minor build numbers in the download name to avoid this problem...

I see from our outage messages that that machine was down this morning from the open until 9:51. It seems OK now. Do me a favor and if and when you have a problem, call tech support at (800)997-9630 so that we can figure out what is causing it. It's possible in this case that the particular...

Please make sure that your level 2 windows are pointed to &Level2&. We haven't had any problems with any mini data, either Level 1 or Level 2, since we created the new recombiner classes. Thanks, Josh Moses Townsend Analytics

Just leave the level 1 portion alone. It should be pointed to the default class, which should be $QUOTES$. Assuming you do nothing to the level 2 portion, it will automatically point itself to $LEVEL2$. Josh Moses Townsend Analytics

If you're queuing data, it means that data is not getting through to you from the server. It may mean that you have a connectivity issue, but more likely you are requesting more data than is able to fit through the line or than your computer is able to process. Intermittant connectivity...

Sounds like a worthwhile tool. If you need help, please don't hesitate to give us a call-- (800)997-9630 ext. 3. Thanks, Josh Moses Townsend Analytics

I think you're mixing up class and attribute. The $LEVEL2$ class didn't exist until about a month ago. The issue is this: servers in the $QUOTES$ class were the primary repositories for &LEVEL2& and &QUOTES& attributes-- ie, Level 2 and Level 1 data. With the vastly increased message rates of...

If you're getting "bounced off" it means you're having connectivity problems. You ought to try running a constant ping in the morning by going to start | run and typing command or cmd. Hit enter. Type "ping -t beacon.taltrade.com" without the quotes. This will run until you tell it to stop...

Things are being fixed as we speak. Make sure that your level 2 window is pointed to &Level2&, not $QUOTES$. If you do see something like this, give us a call at 1-800-997-9630, extension 3. We'll figure out what's happening. Thanks, Josh Moses Townsend Analytics

What kind of problems were you and the others seeing? Thanks, Josh Moses Townsend Analytics