Recent content by John - IB

In WindowsXP Click on: Start|Control Panel| Java Icon| This will open the Java Control Panel In the JCP under Temporary Internet Files, click on the 'Settings' button, then Delete Files

Please do not enter in any user information in this window prompt. It seems that this message only pops up once java.exe is running. (Java Malware) For any users having this issue, please shutdown your TWS's, and please clear out all of your Java temp files. If you prefer, please call the...

Realist, Please open a webticket via account management and request the ticket be looked at by Johne (myself).. I will be able to scan our records and let you know exactly when you made the requests and the second they were emailed to you. Many times, over and over again ISP's or...

You are correct the $150 fee only applies to gold/platinum devices when they are not returned after account closure. Passcode cards can simply be destroyed. -John

The_Boosh, I just sent you an a PM with instructions on how to correct the issue I believe you are having, you can email me at tac@interactivebrokers.com and in the subject field, make the email to my attention, "Attn: Johne". If you would like a call back please include your contact info to...