Recent content by chaka68

Ebo, We are not aware of an issue causing the problem you are experiencing. One of our Technicians will be contacting you to see if we can determine what is causing this problem. Thank you, Stephen Pepe, Jr. Director of Client Support TradeStation Technologies, Inc.

Thank you for the feedback. We acknowledge this problem and are working to completely resolve it. At this time, the daily open may not reflect the true market open and the daily high and low values only represent the high and low value that have been achieved since 10:30 am (problem is related...

Ebo, Thank you for the feedback. Please contact me to discuss the concerns you have with our services. I would very much like to speak with you to hear any ideas or suggestions you have. Please email me at spepe@tradestation.com. Thank you, Stephen Pepe, Jr. Director of Client...

Dear Valued 2000i Users, Changes made by DTN to its feed has broken compatibility with the GlobalServer for 2000i. We are aware of this issue and are working to provide our users with a fix as quickly as possible. We will update you as more information is available. Thank you, Stephen...

At approximately 2:15 EST (11:15 PST) , the Internet provider, WorldCom, experienced a problem with their servers, causing TradeStation users to be disconnected from our Dallas Data Center. All users have been successfully moved over to our Miami Data Center. Stephen Pepe, Jr. Director of...

Thank you for the feedback about our support. I am sorry for the experience you have had. I hope you will give us an opportunity to work with you to resolve your problem. At TradeStation, we strive to resolve every Clients issue through knowledgeable support technicians, who are dedicated to...

Dear Whamo, Thank you very much for the kind comments about how we respond to our Clients. All of us at TradeStation recognize the importance of our Clients' feedback. Over the years, I believe that philosophy is directly linked to the tremendous success we have experienced, so I really...

Dear Whamo, Here is a response from our Data Integrity team to your question: The "issue" with the TradeStation continuous data is not an issue of the data integrity, but rather an understanding of how the continuous contract is constructed. There are numerous ways to create a continuous...

If you are interested in a TradeStation 6 subscription, you may subscribe by accessing www.TradeStation.com. Then, click on the link for "Subscription options for non-brokerage clients". After that, you follow the online instructions. If you have any questions or problems, please call...

Dear JK9, Thank you for the feedback you provided about your experience with Software Support. In your post, you described a very poor experience with Technical Support. It is the goal of everyone at TradeStation to provide a world-class service experience to our Clients. I would like an...