Recent content by BIG1RED9

I requested and received an update. The support person I have been communicating with does not have clarity on when the issue will be worked on. They have not received complaints from other clients so obviously the priority is lower. (won't be my first time reporting issues first) They have...

Hopefully that was done when they answered and it was clear that is the case.

I used shares not percentages.

A company can have a total number of shares issued of 100, institutions can hold a position of 200 and the public 100 as an example. This is a result of market makers going short.

Do not see how a self directed trading account could sue for not being informed of anything related to the contract itself. If it was related to an AMP action such as a margin change or liquidation, there at least would be a logical argument. But that is not the case. It is like JC Penny...

No, the problem is on their side.

I had a discussion with an upper manager and he connected me with an individual whom has been excellent to work with. We have been working on the issue together and today various files and logs were pulled from my computer. The person responsible for working on the logs found what maybe the...

In client center under accounts, equities accounts there is trades and other transactions. It does not have totals but is exportable Excel and in its format with some effort a reconciliation could be done. I am going to wait for new trading activity to see if it generates accurate information. I...

In an effort to narrow down where the issue could be, three times this morning I deleted the TCACHE and restarted the platform and the pulled numbers from the TradeManager and the TradeManger Analysis. The numbers from both TM and TMA changed. As an example, whereas yesterday DSS showed total...

It is the only tool available that is suppose to be accurate. Without it, TS becomes my broker, my bank and my accountant and in all cases I have to trust what they say is my result. If I don't trust my bank to reconcile my checking account, I am not going to trust my broker without reconciling...

Andrea, What is Lynn's capacity? Thank you

Did more digging and I found what I think are the problems. No idea how it is to get fixed, but at least I have a way, with evidence to support my position. You might want to run some checks on symbols and see what shows up for you. This is using the TradeManager, not the analyzer and on the TS...

Your right, you can't.

My futures trading setup is MultiCharts using CQG through AMP. It has been basically flawless and great if not the lowest rates. But IB has the financial strength if traders went upside down big time. I wanted to diversify and have my funds insured which brought me back to stocks. Sounds like...

I am being told by IB, that you can not trade using tiered commission when using a 3rd party platform. So bye bye IB. Supervisor called wrong info. You can not select a specific route. It must be smart routing for tiered.